We stand behind our products.
ORBIT Modular Gear & Carry Goods proudly offers a limited lifetime warranty for every in-line style purchased from our retail stores or www.orbitgear.net
We stand by the design, quality and craftsmanship of our goods, which is why we cover any defective item stemming from production error or material defect. Some examples include zippers, hardware, stitching, and fabric defects.
Our warranty does not cover general wear and tear, damage from extreme use, or damage caused from using an item outside of its intended purpose.
Please note that every item is subject to review by our customer service team and some repairs may require a fee. All repairs require proof of purchase.
If you have a question about an item, please contact firstname.lastname@example.org or call customer service at (+62) 812-3062484.
What does the limited lifetime warranty mean?
The limited lifetime warranty refers to the length of time, through normal use, a ORBIT Modular Gear & Carry Goods product will function for its intended purpose. It does not apply to the lifetime of the user.
What does general wear mean?
General wear is the expected, organic decomposition of leather or fabric materials over a sustained period of regular usage. Use of any ORBIT Modular Gear & Carry Goods item outside reasonable expected use voids the limited lifetime warranty.
What qualifies an item for repair or replacement?
Mending an existing item is most often our preferred course of action. However, on a case-by-case basis, an item may be deemed beyond the scope of normal repair and our craftspeople may decide to replace it. If you find your ORBIT Modular Gear & Carry Goods item too treasured to part with and a replacement item is unwanted, we will happily repair it to the best of our ability. In these cases, please be aware that, if a substantial amount of labor is involved, some repairs may incur a charge. Moreover, if a defective item results in replacement, we are unable to return the original product.
How long do repairs take?
We will make every effort to expedite the mending process and return your item as efficiently as possible. Repair time will be subject to work capacity and seasonal constraints.